Consumer Information (Texas House Bill 4224 Compliance)
Requesting Your Health Care Records
You have the right to request a copy of your health care records at any time.
To request your records:
Email: mvh@monroviavanhoose.com
Phone: (512) 529-3318
Mailing address:
Monrovia Van Hoose
6448 E HWY 290
Suite E-102
Austin, TX 78723
Please include your full name, date of birth, the records you are requesting, and your preferred method of delivery.
Requests will be processed in accordance with Texas Health & Safety Code §181 and HIPAA requirements.
Contacting the Texas Behavioral Health Executive Council (BHEC)
For questions, concerns, or to contact the Council directly, please visit the BHEC Contact Page:
https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint with the Texas Attorney General (OAG)
Consumers may file a complaint with the Office of the Attorney General Consumer Protection Division at:
https://www.texasattorneygeneral.gov/consumer-protection
This office investigates concerns related to consumer protection in Texas.
Filing a Complaint with the Texas State Board of Social Work Examiners
For matters related to licensure or professional conduct, you may contact the Board at 1-800-821-3205.
This hotline is separate from the Attorney General Consumer Protection Division.